10 years
- In the event of a defective or non-compliant product, Delsey will repair or replace the product at its own expense.
- In the case of a product showing signs of wear and tear or misuse (damaged wheels, product mishandled by airlines, etc.) Delsey will not be responsible for repairing or replacing the product, but will provide a repair estimate upon receipt of the product.
- In the event that the product is said to be defective by the consumer, then following analysis by the after-sales service team, the product is deemed not to be defective, but worn, abused or damaged due to misuse, the after-sales service Delsey will propose an estimate for repair or return of the product.
- New collections have a QR Code on the product that redirects customers to our website to register the product warranty Delsey by uploading their invoice.
- Without proof of purchase linked to the Delsey product, no warranty will be accepted.
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France